We DO NOT sell any “Gray” products, all our products are purchased from the official manufacturer/distributor based in South Africa.
All products carry a 1 year manufacturer’s warranty unless stated any different on our site
Once you receive your order, you will be held fully responsible for the sending and collection costs of the damaged, broken or defective goods after 7 days of our delivery irrespective of whether or not it is under manufacturer’s warranty. Any return labels should not be placed directly on the item packaging as this will make the warranty null and void. Please wrap any items to be returned in a protective layer and place any labels on this outer packaging.
The manufactures warranty is limited to latent factory defects and does not cover wear and tear or negligence of the item.
At all times, we try our best to make sure all warranty repairs are carried out in the shortest time possible. We do our best to follow up with our suppliers however we have to adhere to their repair times. Sometimes there can be a delay if a part that needs to be replaced is out of stock. We however keep follow up and will keep clients updated.
Returns and Cancellations
Terms and conditions of sale and return and refund policies
Any return labels should not be placed directly on the item packaging. Please wrap any items to be returned in a protective layer and place any labels on this outer packaging. If this is not adhered to, we will not be able to do a return for you.
Once an order has been placed and paid for, the order will be deemed accepted by the client.
Returned goods need to be inspected by trained technical staff before a decision is made as to how the return will be handled. Items cannot simply be swopped out before this procedure has been followed and fault has been identified.
We will pass the necessary refund only once / If we get a refund back from our supplier subject to a 20% handling fee. If goods are returned due to damage, it must be sent to the manufacturer for evaluation and will be repaired in accordance with their guarantee I.e. if it is found to be faulty due to a latent manufacturing defect. If this is not the case, the repair costs must be paid by the buyer before goods can be returned.
At no point will we ever take back Software where the box has been opened, seals tampered with or the software registered.
Whilst we take the utmost care to ensure complete compatibility between hardware and software products and endeavor to configure all equipment to the customers’ requirements, due to the frequent changes and continual upgrading of software and associated drivers we are unable to guarantee compatibility between the two. Should however, a compatibility issue arise we will endeavor to solve the problem, but in the event that we are unable to do so we cannot accept any liability for consequential loss.
Certain Items are illegible from being able to be returned namely:
Please enquire about the product, its availability as well as the required product features before any purchases.
Please once again note that this list is by no means exhaustive or complete – there may be other circumstances under the regulations which prevent you from returning the goods you are ordering from us. We strongly suggest that you contact us.